Condor Moving Systems

These guys were not only professional but really fast and reasonably priced. They had the capacity to make my move completely stress free. They were hired only to move, the wrapping and packing was done by me. The Condor Moving Systems folks listened to my particular needs. I was running out of taps and they helped me closing the boxes. The guys didn’t waste time and rip off my money. Everyone may consider them for a great move. And if I do move anytime soon, I will definitely use them.

Move size: 2 Bedroom Home Service cost: $2560

We contracted Condor through a moving broker for a 1000 mile move in June/July 2023. They lost at least 4 of our boxes (and we suspect a fifth was stolen someone at pick-up and not included on the inventory). At delivery, the driver had no helpers and took ALL day. He did not properly reassemble most things that had been disassembled. He charged us an additional fee for moving a piano that was already included in our payment. He tried to give us someone else's table even after we told him it was not ours, and he only reluctantly took it back with him. Condor lied to us that we would be able to pay over the phone by card before delivery, but they didn't call beforehand, and the delivery driver only called the day before, which was July 4, and told us we would have to pay him in cash or cashier's check. We were barely able to get enough cash from the ATM since banks were closed due to the holiday.

We went through the claims process for our lost boxes. Condor representatives had told us specifically to list all of the contents and find price estimates to submit under the Full Value Replacement protection. We did so, and it took a long time to compile it all. Our conservative estimate was approximately $2000 worth of possessions were gone. When their supposedly independent claims management company Anthem sent us the settlement amount, it was, after deductible, a paltry $190, saying essentially that the contents of the boxes did not matter since they could not be verified. This means that Condor knowingly told us to waste all of that time itemizing the contents and estimating their value. At their behest, we made a good faith estimate of the full replacement value of our lost items, and they completely ignored it and offered no good faith counter-estimate.

At that point, we posted negative reviews, and Condor responded telling us to contact them so they could make things right. We did so, and Condor representatives wasted another month of our time. We would call them, explain the situation afresh, only for them to repeatedly promise to get back to us with a resolution by a specific date and then never do so. At last, we were able to communicate directly with their Partner/Director Nisrine, who then told us that, actually, we were not even covered by the Full Value Replacement protection, and as a consequence she completely dismissed all of our issues without a thought. Anthem (somehow independently) increased the settlement offer by $69.00. The $69.00 was, allegedly, all we were entitled to under the minimum coverage level, yet the original $190.00 (that we were not entitled to) was still being included for unclear reasons.

Nisrine justified this with a blatantly cropped screenshot from our original estimate with the moving broker that included a line that said $0.00 for $0.60 per pound coverage. She had cropped the document right before it went on to say that we would select our actual level of protection at pick-up on the Bill of Lading (where we had clearly chosen Full Value Replacement protection). She also blatantly ignored the in-person superseding estimate that was signed by Condor's own foreman Jessie on the day of pick-up that also CLEARLY included Full Value Replacement protection. That Condor's own Partner/Director would make this blatant misrepresentation, and their supposedly independent claims management company Anthem would go along with it, speaks volumes to both companies' lack of ethics and lack of respect for their customers. We are now awaiting the outcome of the arbitration process, but we are skeptical of it.

Condor is dishonest. Condor employs and contracts dishonest individuals. On the phone during and after the move, their representatives will act like they want to help, but their only goal is to get you off of the call so they can ignore you.

Move size: 3 Bedroom Home Service cost: $7720

Condor Moving Systems delivered on their promise for our long distance move. Everything went smoothly from our first call to the delivery time. The customer service rep called me back with answers to questions I left messages about and I felt they were being honest about their process.We were allowed to switch the date to movers got to our house twice without the price going up. The movers got to us and worked like professionals in getting our stuff out and loaded into the truck. These guys worked with integrity and I would certainly vouch for their moving services. Thank you.

Move size: 3 Bedroom Home Service cost: $4200

The service was good and the move was easy. The men who moved our boxes and couches and stuff were so friendly, they treated us like we were family. Everything was out of the house quickly, and big things were loaded safely wrapped. We spoke to someone from their dispatch team before the day the truck reached to coordinate time and again the guys did all the work and had us moved in. Our move was great. Thanks Condor Moving Systems for all the hard work. I barely had to do a thing working with these guys.

Move size: 2 Bedroom Home Service cost: $2290

Condor Moving Systems made our relocation from Texas to Florida incredibly smooth and stress-free. From the very beginning, their team communicated clearly and kept us informed every step of the way. The movers arrived on time, handled our belongings with great care, and worked efficiently throughout the entire process. Their professionalism and attention to detail really stood out. I never felt the need to worry about a single thing, which made a huge difference during such a big transition. I highly recommend Condor to anyone planning a long-distance move—you’ll be in great hands!

Move size: 3 Bedroom Home Service cost: $3800